FAQs

When will I receive my order?
Please note that orders may take up to 3 full business days to process in our warehouse before shipping. Therefore, orders with standard shipping may take from 7 to 10 business days to arrive. For more information regarding our shipping policy, please click here.
Do you have limits on how much product I can order?
There is a maximum of 10 items per shade in order to give everyone a chance to grab their makeup bag must-haves!
Why is my order on hold?
You may be contacted via email for verification as all orders are subject to review. The sooner you get back to us, the sooner we can ship out your NYX haul.
What do I do if I receive an order with broken or missing products?
Contact customer service here or 1-844-335-3510.
How do I cancel an order?
Call customer service immediately at 1-844-335-3510. Please note that if the order has already been fulfilled, we will not be able to cancel it and you will have to begin the return process.
What is your return policy?
NYX offers a 100% money back guarantee or exchange within 60 days from the original purchase date for items purchased at NYXcosmetics.com.* For more information on our return policy, click here.

*minus shipping fees 

Can I return products to you that I purchased in-store?
No, we only process returns for products purchased online at NYXcosmetics.com.
Do you ship internationally?
NYX does not ship directly to international addresses. We have partnered with MyUS.com to offer convenient and fast international shipping to more than 225 countries. Click here for more information regarding international shipping policies.
Can I use an international credit card to order?
PayPal is the preferred method of payment for international orders since we currently do not accept credit card payments from certain countries.
How do I sharpen your Jumbo Eye & Lip Pencils?
Please note the Jumbo Eye and Lip Pencils are not retractable. They are made out of a PVC material that can be sharpened with a sharpener that has an opening for a large pencil. Please watch this tutorial for tips on how to sharpen your Jumbo Pencil.
When will a specific item be back in stock?
We do not have specific restock dates for products. Sign up for our e-mail newsletter to be the first to be notified!
Are your products cruelty-free?
NYX Cosmetics is certified and acknowledged by organizations, such as PETA, as a cruelty-free brand. We are committed to producing 100% cruelty-free cosmetics. We do not test any of our products on animals.
Can I buy a specific shade from a palette individually?
We often do not sell a shade in a palette separately as they are specialty formulations created exclusively for our palettes. There may not be an exact match in our single lines, but you may be able to find a similar shade from one of our eyeshadow singles here!
When does NYX have sales?
Sign up for our e-mail newsletter to be the first to know!
How do I apply to NYX Pro?
Please review the application and requirements to the NYX Pro program here
Where can I find NYX in-store?
Check here to find an authorized retailer near you.
What if I didn’t receive my tracking email?
First, check your Spam/Junk folder. If you still cannot locate your tracking information, please contact customer service here or 1-844-335-3510.
What do I do if tracking says my package was delivered, but I never received it?

For FedEx SmartPost deliveries, contact USPS at 1-800-ASK-USPS.

For UPS deliveries, contact 1-800-PICK-UPS.

If you have any further issues, please contact us here or 1-844-335-3510.

Do you ship to P.O. Boxes/APO/FPO/DPO?
Yes, we ship to P.O. Boxes/APO/FPO/DPO via FedEx SmartPost.
What do I do if my login/username/password is not working?
Please contact customer service here or 1-844-335-3510 for assistance.