*****For consideration please submit resume, and salary history from your two most current employers****

Position Summary

NYX, Los Angeles Inc., a rapidly growing international cosmetics company in the Los Angeles area is looking to hire a Customer Service Representative to support our online operations. This position is responsible for processing internet orders and handling customer service calls. The ideal candidate we are searching for is someone who is highly professional, customer service oriented, excellent communication skills, both verbal and written, creative, savvy, friendly, responsible, organized and has creative writing and e-commerce background.

Essential Responsibilities

Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly

Engage directly with NYX Cosmetics customers providing a positive customer experience

Maintain a positive, friendly, and helpful demeanor throughout every interaction

Thoroughly and efficiently gather customer information, access and fulfill customer needs

Develop an in-depth knowledge of our products and brand to provide educated product recommendations relating to color, finish, and skin tone

Process internet orders

Handle all internet inquires

Assist in tracking packages and resolving shipping issues with our warehouse and logistics team

Provide excellent customer service to our customers

Support our PR and Social Media departments by answering followers’ questions about our products

Utilize in-house customer service monitoring software to address and escalate customer care-related issues

Position Requirements

Highly developed sense of integrity and commitment to customer satisfaction

Exhibit superior writing skills and strong creative writing ability with a mastery of spelling, grammar, verbal, and written language

Excellent verbal and oral communication/listening skills

Ability to interface with customers colleagues at all levels

Possess a pleasant, patient and friendly attitude

Creative and savvy individual

Show a thorough understanding of the company and our products

Strong organizational skills, including the ability to prioritize, multi-task, and work effectively/efficiently independently or with minimal supervision

Strong customer service skills, including the ability to remain flexible in high pressure or continually changing situations

Proficient in Microsoft Office including Excel, PowerPoint, Word and Outlook

Comfortable learning and quickly adopting new web-based software

Possess a strong work ethic and team player mentality

Education and Experience Requirements

Bachelor’s Degree from a credited university

1-2 years of relevant work experience

Core Competencies

Create value - Focus on actions that will give the greatest return. Take appropriate risks and invent new ways of solving problems. 

Partnerships - Build strong and enduring partnerships.

Empowerment - Get the best out of everyone in a fast paced environment. Develop the next generation of talent for the business.

EEO

We Are an Equal Opportunity Employer