FREQUENTLY ASKED QUESTIONS - PROFESSIONAL DISCOUNT
Q. Can students apply while in makeup school?
A. Yes! Please submit your proof of enrollment from the school along with your Pro Discount application form and your photo id. You will be given a temporary 6 month discount which can be extended upon completion of your program.
Q. I submitted my application and it has been 5 business days but I have not heard anything? What do I do?
A. If you have not heard anything after 5 business days then most likely your application could not be approved due to missing/incomplete or inaccurate information. You can email email@example.com to double check. Please make sure to submit all necessary documents as stated on the application form.
Q. Can I apply if I’m not a cosmetologist? I have my Esthetician, Nail tech, Barber/Hair Stylist license etc.
A. Yes! All cosmetology license including Esthetician, Nail Tech, Barber, Hair Stylist, Manicurist, Colorist etc. is accepted the same as a cosmetology license for the discount.
Q. Can I send in my Mac Pro card as a reference to be approved?
A. No. Sending in another makeup brands pro card will not qualify you for the discount program at NYX. Please follow the instructions on the application form and submit the documents listed.
Q. I have some of the Option B documents but not all of them. Do I need all of them to apply?
A. Yes! You need to submit the application form, your photo id, a copy of an invoice, your business card, 3 business references, and 3 of the latest projects you have done. Incomplete applications will not be reviewed.
Q. My discount is not showing up in my cart or on my check out balance. Why?
A. Please make sure you are logged in properly. Please also make sure you have signed up and been approved for the discount program. Next check and make sure that your membership has not expired. You can contact firstname.lastname@example.org at any time to verify enrollment or to inquire about issues with using the discount on our website.
Q. When do I have to renew? When does the discount expire?
A. The discount is valid for one year. At that time you will have to contact email@example.com and update any forms we may need.
Q. What is a reference?
A. A reference is any business relationship that can verify your work. It can be a photographer, client, another MUA or any other person that can verify your work. We need their name, contact number and a brief description of how you know them. (Ex. John Doe- John Doe Photography- 310-867-5309)
Q. Can I use a certificate from makeup school instead of a license?
A. Yes! You can submit a certificate in lieu of a cosmetology license.
Q. Will I get a physical card? Can I use the discount in stores? Will I need a discount code?
A. No. The Pro Discount is for web orders only on http://www.nyxcosmetics.com therefore you do not need a physical card. The discount is reflected as you check out and in your total. The discount is not valid in stores. It does not require a discount code as it is automatically applied once your status is set to professional on the website.