RETURNS and EXCHANGES
100% Money Back Guarantee or Exchange (minus shipping & taxes)
Our policy is that if you are not happy with any NYX product, we'll gladly return or exchange on us. Simple and easy, it's all about you!
Refunds will be processed for orders received to our Returns Departments before 60 days from the original purchase date. Orders received after this refund window will be eligible either for an exchange or e-gift card.
Please note that returns are only on items purchased through www.NYXcosmetics.com. Items purchased from any other store or website will not be returned or exchanged.
What you need to do:
Call 1.866.NYX.1004 and ask for internet returns and exchanges. Give them your order number and reason for return or exchange. Mail package with return/exchange items inside along with a completed return/exchange form (see below). You will be sent a return shipping label and/or prepaid postage envelope. Once your items have been received we will process your refund or send out your exchange. Please allow up to 3 weeks from the time you call until the time you receive your refund on your exchange.
Please download this form to complete your return or exchange to include in the return package.