RETURNS and EXCHANGES
100% Money Back Guarantee or Exchange (minus shipping & taxes)
Our policy is that if you are not happy with any NYX product, we'll gladly return or exchange on us. Simple and easy, it's all about you!
Returns and exchanges can only be requested within 60 days from the original purchase date. The return or exchange will be processed within two to four weeks from the time the items are received.
Please note that returns are only on items purchased through www.NYXcosmetics.com. Items purchased from any other store or website will not be returned or exchanged.
What you need to do:
Call 1.844.335.3510 with your order number and reason for return or exchange. Mail package with return/exchange items inside along with a completed return/exchange form (see below). You will be sent a return shipping label and/or prepaid postage envelope. Once your items have been received we will process your refund or send out your exchange.
Please download this form to complete your return or exchange to include in the return package.