NYX offers a 100% money back guarantee or exchange* within 60 days from the original purchase date for items purchased at NYXcosmetics.com.
To start your return/exchange process, please contact customer service here or 1.844.335.3510 with your order number and reason for return/exchange. Once contacted, customer service will provide you with further instructions.
Please note that returns and exchanges will be processed within two to four weeks from the time the items are received at our warehouse.
We only process returns and exchanges for products purchased online at NYXcosmetics.com. Items purchased from any other store/website cannot be returned or exchanged by us. You must contact the original retailer to process your request.
*minus shipping fees