FAQs
For orders placed with standard shipping, please allow 3 to 7 business days for your package to arrive. Note that orders may takeup to 3 business days to process before shipping.
UPS Overnight and UPS 2nd Day orders must be received by 2PM PST to ship the same day. Otherwise, your purchase will ship out the next business day.
For more information regarding our shipping policy, please click here.
After submitting your order, the total plus $1 is authorized to cover any potential tax discrepancies. This pending transaction never settles and drops from your bank account within a few business days. The payment method is charged for the final total amount the day the order ships.
There is a maximum of 10 items per shade in order to give everyone a chance to grab their makeup bag must-haves! Note that limited-edition items may have a different maximum amount.
You may be contacted via email for verification as all orders are subject to review. The sooner you get back to us, the sooner we can ship out your NYX Professional Makeup haul.
Contact customer service
or 1-844-335-3510.
Once an order has begun processing, we are unable to make any changes to it. This includes updates to shipping information as well as product selections. Please be sure to carefully review your order before submitting it.
Please note once an order is placed, we are unable to cancel or make any order modifications.
We want you to be satisfied with your NYX Professional Makeup purchase. For online purchases made at NYXCosmetics.com you may return your order with free shipping* for a 100% money-back guarantee within our approved return window of 45 days. For more information, read our full COVID-19 Statement here.
*Some rules and restrictions apply. For more information on our return policy, click here.
*Some rules and restrictions apply. For more information on our return policy, click here.
No, we only process returns for products purchased online at NYXcosmetics.com.
For more information on our return policy, click here.
For more information on our return policy, click here.
NYXCosmetics.com no longer accepts exchanges, but you may return your order with free shipping* for a 100% money-back guarantee within 45 days for products purchased on our website.
*Some rules and restrictions apply. For more information on our return policy, click here.
*Some rules and restrictions apply. For more information on our return policy, click here.
NYX Professional Makeup does not currently ship to international addresses.
We currently honor and accept all major credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders. If you are having difficulties checking out, we recommend contacting our Consumer Care team at 1(844) 335-3510 or trying a different card.
Yes, you can apply your gift card balance by entering the 16-digit gift card number and pin during checkout.
Please note the Jumbo Eye and Lip Pencils are not retractable. They are made out of a PVC material that can be sharpened with a sharpener that has an opening for a large pencil. You can purchase the NYX Professional Makeup Sharpener here. Please watch this tutorial for tips on how to sharpen your Jumbo Pencil.
We do not have specific restock dates for products. Sign up for our e-mail newsletter to be the first to be notified!
NYX Professional Makeup is certified and acknowledged by PETA as a cruelty-free brand. We are committed to producing cruelty-free cosmetics. We do not test any of our products on animals.
L’Oreal corporate statement on animal testing can be found here.
L’Oreal corporate statement on animal testing can be found here.
We often do not sell a shade in a palette separately as they are specialty formulations created exclusively for our palettes. There may not be an exact match in our single lines, but you may be able to find a similar shade from one of our eyeshadow singles here!
Sign up for our e-mail newsletter to be the first to know!
Please review the application and requirements to the NYX Professional Makeup PRO program here.
Check here to find a NYX Professional Makeup authorized retailer near you.
First, check your spam/junk folder. If you still cannot locate your tracking information, please contact customer service here or 1-844-335-3510.
For FedEx SmartPost deliveries, contact USPS at 1-800-ASK-USPS.
For UPS deliveries, contact 1-800-PICK-UPS.
If you have any further issues, please contact us or 1-844-335-3510.
For UPS deliveries, contact 1-800-PICK-UPS.
If you have any further issues, please contact us or 1-844-335-3510.
Yes, we ship to P.O. Boxes/APO/FPO/DPO via FedEx SmartPost.
Please note that if you need to return orders shipped to an APO/FPO address, they are ineligible for a complimentary return label.
Please note that if you need to return orders shipped to an APO/FPO address, they are ineligible for a complimentary return label.
Please contact customer service here or 1-844-335-3510 for assistance.
Items missing from your order may have been out of stock. If a product has a price of $0.00 on your final invoice, it was unavailable during order fulfillment and you were not charged for it. Please contact customer service
or 1-844-335-3510 with any further questions about your purchase.
NYX Professional Makeup reserves the right to modify or cancel any orders.
Our call center is closed on Thanksgiving, Christmas Day, and New Year's Day.
On Christmas Eve and New Year's Eve, our call center is open from 6AM - 2.30PM PST.
On Christmas Eve and New Year's Eve, our call center is open from 6AM - 2.30PM PST.
