FAQs

* COVID-19 update: We are striving to get your order to you as quickly as possible but you may experience a delay in order processing due to enhanced safety measures at our fulfillment center. To protect against COVID-19 and safeguard personnel, we are following state and local guidance in taking enhanced precautions in preparing your order for shipment.

For orders placed with standard shipping, please allow 3 to 7 business days for your package to arrive after it is processed. Note that orders are currently experiencing processing delays of up to 3 weeks due to increased safety measures at our fulfillment center.

UPS Overnight and UPS 2nd Day orders must be received by 2PM PST to ship the same day. Otherwise, your purchase will ship out the next business day.

For more information regarding our shipping policy, please click here.

After submitting your order, the total plus $1 is authorized to cover any potential tax discrepancies. This pending transaction never settles and drops from your bank account within a few business days. The payment method is charged for the final total amount the day the order ships.

There is a maximum of 15 items per shade in order to give everyone a chance to grab their makeup bag must-haves! Note that limited-edition items may have a different maximum amount.

You may be contacted via email for verification as all orders are subject to review. The sooner you get back to us, the sooner we can ship out your NYX Professional Makeup haul.

Contact customer service here or 1-844-335-3510.

Once an order has begun processing, we are unable to make any changes to it. This includes updates to shipping information as well as product selections. Please be sure to carefully review your order before submitting it.

Call customer service immediately at 1-844-335-3510. Please note we ship orders as quickly as possible and cannot guarantee cancellation.

We want you to be satisfied with your NYX Professional Makeup purchase. For online purchases made at NYXCosmetics.com you may return your order with free shipping* for a 100% money-back guarantee within our approved return window of 45 days. For more information, read our full COVID-19 Statement here.

*Some rules and restrictions apply. For more information on our return policy, click here.

NYXCosmetics.com no longer accepts exchanges, but you may return your order with free shipping* for a 100% money-back guarantee within 60 days for products purchased on our website. We have extended our return window to ease requirements on our customers during this time. For more information, read our full COVID-19 statement here.

*Some rules and restrictions apply. For more information on our return policy, click here.

NYX Professional Makeup does not currently ship to international addresses.

We do not currently accept international credit cards.

Yes, you can apply your gift card balance by entering the 16-digit gift card number and pin during checkout.

Please note the Jumbo Eye and Lip Pencils are not retractable. They are made out of a PVC material that can be sharpened with a sharpener that has an opening for a large pencil. You can purchase the NYX Professional Makeup Sharpener here. Please watch this tutorial for tips on how to sharpen your Jumbo Pencil.

We do not have specific restock dates for products. Sign up for our e-mail newsletter to be the first to be notified!

NYX Professional Makeup is certified and acknowledged by PETA as a cruelty-free brand. We are committed to producing cruelty-free cosmetics. We do not test any of our products on animals.

L’Oreal corporate statement on Animal Testing can be found here.

We often do not sell a shade in a palette separately as they are specialty formulations created exclusively for our palettes. There may not be an exact match in our single lines, but you may be able to find a similar shade from one of our eyeshadow singles here!

Sign up for our e-mail newsletter to be the first to know!

Please review the application and requirements to the NYX Professional Makeup PRO program here.

Visit FedEx.com if the tracking number begins with 5 or UPS.com if it starts with 1.

First, check your Spam/Junk folder. If you still cannot locate your tracking information, please contact customer service here or 1-844-335-3510.

For FedEx SmartPost deliveries, contact USPS at 1-800-ASK-USPS.

For UPS deliveries, contact 1-800-PICK-UPS.

If you have any further issues, please contact us here or 1-844-335-3510.

Yes, we ship to P.O. Boxes/APO/FPO/DPO via FedEx SmartPost.

Please note that if you need to return orders shipped to an APO/FPO address, they are ineligible for a complimentary return label.

Please contact customer service here or 1-844-335-3510 for assistance.

Items missing from your order may have been out of stock. If a product has a price of $0.00 on your final invoice, it was unavailable during order fulfillment and you were not charged for it. Please contact customer service here or 1-844-335-3510 with any further questions about your purchase.

NYX Professional Makeup reserves the right to modify or cancel any orders.

Our call center is closed on Thanksgiving, Christmas Day, and New Year's Day.

On Christmas Eve and New Year's Eve, our call center is open from 6AM - 2.30PM PST.

It's quick and easy to engrave your favorite products. Simply look for products that have the engrave me badge, and check the add engraving checkbox on the product page. You'll be prompted to add a personal message - you can even add emojis!

Note that it takes 2-3 business days to custom engrave your product, and engraved products can't be returned or exchanged. For more information on how to engrave, please click here.