FAQs

WHEN WILL I RECEIVE MY ORDER?

For orders placed with standard shipping, please allow 3 to 7 business days for your package to arrive. Note that orders may takeup to 3 business days to process before shipping.

UPS Overnight and UPS 2nd Day orders must be received by 2PM PST to ship the same day. Otherwise, your purchase will ship out the next business day.

For more information regarding our shipping policy, please click here.

WHY WAS I CHARGED EXTRA?

DO YOU HAVE LIMITS ON HOW MUCH PRODUCT I CAN ORDER?

WHY IS MY ORDER ON HOLD?

WHAT DO I DO IF I RECEIVE AN ORDER WITH BROKEN OR MISSING PRODUCTS?

HOW CAN I UPDATE MY ORDER?

HOW DO I CANCEL AN ORDER?

WHAT IS YOUR RETURN POLICY?

CAN I RETURN PRODUCTS TO YOU THAT I PURCHASED IN-STORE?

DOES NYXCOSMETICS.COM ACCEPT EXCHANGES?

DO YOU SHIP INTERNATIONALLY?

CAN I USE AN INTERNATIONAL CREDIT CARD TO ORDER?

CAN I USE A NYX PROFESSIONAL MAKEUP STORE GIFT CARD AT NYXCOSMETICS.COM?

HOW DO I SHARPEN YOUR JUMBO EYE & LIP PENCILS?

WHEN WILL A SPECIFIC ITEM BE BACK IN STOCK?

ARE YOUR PRODUCTS CRUELTY-FREE?

CAN I BUY A SPECIFIC SHADE FROM A PALETTE INDIVIDUALLY?

WHEN DOES NYX PROFESSIONAL MAKEUP HAVE SALES?

HOW DO I APPLY TO NYX PROFESSIONAL MAKEUP PRO?

WHERE CAN I FIND NYX PROFESSIONAL MAKEUP IN-STORE?

HOW DO I TRACK MY PACKAGE?

WHAT IF I DIDN'T RECEIVE MY TRACKING EMAIL?

WHAT DO I DO IF TRACKING SAYS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT?

DO YOU SHIP TO P.O. BOXES/APO/FPO/DPO?

WHAT DO I DO IF MY LOGIN/USERNAME/PASSWORD IS NOT WORKING?

WHY IS MY ORDER INCOMPLETE?

WHY WAS MY ORDER MODIFIED?

WILL THE CALL CENTER BE CLOSED DURING THE HOLIDAYS?

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