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Shipping and Returns


We want you to be satisfied with your NYX Professional Makeup purchase. You may return your order with free shipping* for a 100% money-back guarantee through our official returns channel.

Returns are currently being accepted within 45 days for products purchased online at For more information, read our COVID-19 statement here. Purchases:

Merchandise purchased online at may be returned by mail within 45 days of receiving your order. Accepted returns will be refunded the price of the item and any applicable taxes issued in the original form of payment. Please note that clearance items cannot be returned and ineligible items included in the return package will not be credited. In addition, no longer accepts exchanges.

Engraved products cannot be returned or exchanged unless due to product defect. Please allow an additional 2-3 business days for processing.

To start your return process, please click the link below:

Start a return


Please allow 7-10 business days for your refund to be issued after the shipment reaches us.

*Orders shipped to Alaska, Hawaii, an APO/FPO address, Puerto Rico or any other U.S. territory are ineligible for a complimentary return label. Please contact customer service here or 1.844.335.3510 for assistance.

NYX Professional Makeup Store Purchases:

For purchases made in a NYX Professional Makeup Retail store, please contact Customer Care here or 1.844.335.3510.

All Other Purchases:

For merchandise purchased with one of our other NYX Professional Makeup retail partners, please contact the original retailer to determine eligibility for refund or exchange.

Shipping Policies

Order Processing: is closed on weekends and major holidays. All orders received on Friday, Saturday and Sunday will begin processing the following Monday.

Domestic Shipping Policies:

Standard Shipping: Please allow 3 to 7 business days for your order to arrive. Orders placed Monday through Friday prior to 2PM PST will ship same day. Orders placed after 2PM will be shipped the following business day. Orders placed on weekends or an observed holiday will be processed and shipped the next business day.

Expedited Shipping: UPS Overnight and UPS 2 Day Delivery orders placed during business days must be received by 2PM PST to ship same day. Otherwise, expedited orders will ship the following business day.

Shipping Outside of the Continental US: Orders traveling to Alaska and Hawaii can only be shipped via UPS Ground. Orders traveling to Puerto Rico or the Virgin Islands can only be shipped via FedEx SmartPost and may take up to 4 weeks to arrive.

Shipping to an APO/FPO address: Orders traveling overseas must ship via FedEx SmartPost and may take approximately 4 to 8 weeks to arrive.

Shipping Confirmation: A shipping confirmation with your tracking number will be sent to the email address you provided at time of order. Please track your shipment as NYX Professional Makeup is not responsible for lost or stolen packages.

Free Shipping Promotion: Standard shipping is free for orders of $30 or more before tax. Unfortunately, orders shipping to Alaska and Hawaii are ineligible for this promotion.

Shipping Charges Order Total Standard 2 Day Overnight
$0.00 and up $8.00 $15.00 $20.00
Shipping Charges Order Total Standard
$0.00 - $24.99 $7.00
$0.00 - $49.99 $7.00
$0.00 - $49.99 $7.00
$0.00 - $49.99 $7.00
$0.00 - $49.99 $7.00
$0.00 - $49.99 $7.00
Shipping Charges Order Total naked 3 Day
$0.00 - $49.99 $12.00
$0.00 - $49.99 $12.00
$0.00 - $49.99 $12.00
$0.00 - $49.99 $12.00
$0.00 - $49.99 $12.00
$0.00 - $49.99 $12.00


International Shipping Policies:

NYX Professional Makeup US does not currently ship to international addresses.

Please refer to our chart below to shop your beauty essentials.

Zone Country/Region URL
Eastern Europe Romania
Eastern Europe Russia
Eastern Europe Poland
North America Canada
Western Europe France
Eastern Europe Turkey
Western Europe Spain
Western Europe Switzerland
Western Europe Italy
Asia - Pacific Australia
North America United States
Western Europe United Kingdom
Western Europe Germany
Latin America Peru
Western Europe Denmark
Latin America Chile
Western Europe Greece
Western Europe Belgium
Latin America Mexico
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