Shipping Policies

Order Processing: is closed on weekends and major holidays. All orders received on Friday, Saturday and Sunday will begin processing the following Monday.

Domestic Shipping Policies:

Standard Shipping: Orders may take up to 3 full business days to be processed, picked and packed before it is shipped. Please allow 7 to 10 business days for your order to arrive.** Orders with standard shipping travel via FedEx SmartPost or UPS Ground.

Expedited Shipping: Expedited shipping is currently not available on orders.

Shipping Outside of the Continental US: Orders traveling to Alaska and Hawaii can only be shipped via UPS Ground. Orders traveling to Puerto Rico or the Virgin Islands can only be shipped via FedEx SmartPost and may take up to 4 weeks to arrive.

Shipping to an APO/FPO address: Orders traveling overseas must ship via FedEx SmartPost and may take approximately 4 to 8 weeks to arrive.

Shipping Confirmation: A shipping confirmation with your tracking number will be sent to the email address you provided at time of order. Please track your shipment as NYX Professional Makeup is not responsible for lost or stolen packages.

Free Shipping Promotion: Standard shipping is free for orders of $25 or more before tax. Unfortunately, orders shipping to Alaska and Hawaii are ineligible for this promotion.

**Attention: Please note that orders placed during a sale may take up to 1 to 2 weeks to process in our warehouse due to high volume. We will try our best to get your goodies out to you as soon as possible!

International Shipping Policies:

NYX Professional Makeup does not ship directly to international addresses. We have partnered with to offer convenient and fast international shipping to more than 225 countries.

How It Works:

1) Choose your subscription, create your account and receive your own US address.
2) Use your new US address provided by when placing your order with us.
3) Once we ship your order, will manage the mail forwarding process to you.

Please note that some items cannot be shipped to international addresses and are not eligible for's services. These restrictions include hazardous materials (e.g. Nail Polish). Additional restrictions may apply to your destination; the website has a complete list of prohibited items for different countries.

The unauthorized reselling or distribution of NYX Professional Makeup products is prohibited. Orders placed with the intention of exchanging money for product, are against NYX Professional Makeup company policy. We have alerts in our system setup to identify such orders. NYX Professional Makeup reserves the right to cancel any order, without prior notification to the customer. Obtaining a membership does not bypass this company policy. If you would like clarification on whether your order is considered "reselling", please feel free to contact customer service here.

Our responsibility for loss or damage ends once your order reaches their warehouse safely. We recommend reviewing their insurance options for international shipments before you place your order.