FREQUENTLY ASKED QUESTIONS

Q. How long will it take me to get my order?


Q. My order says complete but I have not received my tracking number. Where is it?


Q. What if I didn’t receive a tracking email?


Q. I received my order but something is broken and/or missing. What do I do?


Q. How do I apply for the Professional Discount?


Q. What is your return policy?


Q. Do you have samples of your products that I can get for free?


Q. How can I find a NYX Store?


Q. Can I come to your office and tour the facilities?


Q. Can I order internationally from your website?


Q. I bought NYX at a store can I return it to you?


Q. Do you have any job openings?


Q. How do I cancel and order?


Q. I didn’t order anything but I was charged. What do I do?


Q. How long will an item be marked as sold out?


Q. I have a blog/YouTube and I am interested in NYX Products. Can I get free products to review?


Q. How do I request sponsorship from NYX?


Q. My login/username and/or password are not working. What do I do?


Q. I see my package was delivered but I never received it. What do I do?


Q. Can I use an international credit card to ship within the US?


Q. Does NYX take orders over the phone?


Q. How do I become a wholesaler/distributor?


Q. When does NYX have sales?


Q. Can you send me a catalog?


Q. What does Cruelty Free mean?


Q. Are NYX Products lead-free?


Q. How will my order be shipped?


Q. Are your products vegan/gluten free?