SHIPPING POLICY

Standard shipping is free for orders of $25 or more before tax. Orders shipping to Alaska or Hawaii are ineligible for this promotion.

Please allow 7 to 10 business days for your order to arrive. Packages traveling outside the continental U.S. may have a slightly larger shipping window.

Orders on average take 3 to 4 full business days to be processed, picked, packed and shipped.

Please note NYX is closed on the weekends and major holidays. Orders received on Friday, Saturday and Sunday will begin processing the following Monday.

All orders with standard shipping travel via FedEx SmartPost. Orders to Alaska and Hawaii are charged a flat $25 air freight fee.

Expedited orders (Express or Overnight) must be placed before 8 A.M. PST, Monday through Friday, to ship the same day. Please allow 1 full business day for these orders to be processed, picked, packed, and shipped. Please note expedited orders placed on Friday will be delivered within the following business days (except for major holidays).

ATTENTION: Please note that orders placed during a sale may take up to 1 to 2 weeks to process in our warehouse due to high volume. We will try our best to get your goodies out to you as soon as possible!

A shipping confirmation will be sent to your email address. Please track your packages as NYX is not responsible for lost or stolen shipments. All packages can be left at your front door if no one is home to receive it.

If you do not receive your tracking email please contact customerservice@nyxcosmetics.com. Please make sure to check your Spam/Junk Mail folder and add weborders@nyxcosmetics.com to your safe list.

International Orders

MyUS.com

We do not ship directly to international addresses. You are welcome to use the forwarding service of your choice. We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers.

Sign up with MyUS.com and receive your own U.S. street address. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

Note: NYX is proud to offer a FREE Standard MyUS.com Membership to all of our customers. Complete all registration steps and discount will be applied in the final step after you enter billing information. You will not be charged for the standard subscription.

Please contact MyUS directly with any questions regarding forwarding rates and potential customs costs. Free standard shipping is only applicable to shipments within the U.S., please note there is a charge to forward your package from the MyUS facilities to your international address.